FAQ

What is your typical turnaround time?
Typical 5-7 business days for the services that we do in house (Screen Printing & Embroidery). Peak season we are busy and this may reach 7-10 business days.

 

What is the least amount of shirts I can order?
SCREEN PRINTING: Our shop minimum is 12 for shirts. If you need less than 12, we highly suggest using a shop that has digital printing capabilities - DTG Printing
EMBROIDERY: If we supply the items the minimum is 6. If you supply the shirts there is no minimum

 

Can I change the ink color in my order?
You can have color changes in the art, but it can ONLY be done in increments of 24. For example 24 white shirts with red ink and 24 with black ink. There is a color change fee of $15/change.

 

How do I get the price per shirt down?

  • Get to our next price break (sales rep will know)
  • Print in fewer locations with fewer colors
  • Choose more economical garments versus premium options
  • Don't print on pigment-dyed shirts that require a bleed blocker ink
  • Stick to a white or light-colored shirt
  • Do not print with a premium ink such as waterbase or discharge inks.

 

Can I mix the garment types in my order?
Yes, as long as the design is exactly the same on each item and is printed in the same location and same size on all of the shirts of garment style you order.

 

Do dark shirts cost more?
Yes! Dark shirts are more expensive to buy blank, and require an underbase (almost like a primer) to make most colors opaque on the garment

 

When does your typical 5-7 day turn around time begin?
Typically around 5-7 business days depending on how busy we are. During peak season it is 7-10 business days. When we have received your 50% deposit. We will send you the art approval request within 48 hours for you to sign off on. If there is a delay in your approval of our mockup, changes to the mockup, or stock issues from the vendor, turn around time may be delayed.

 

The garment I want is out of stock - how does this affect me?
We do our best to check stock when quoting to ensure your shirt is available, but sometimes our vendors will run out of particular styles or colors. This is the nature of the industry as our stock is the same for all screen printers across the country since we share the same distributors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well. All of our vendors can have inventory problems at one time or another, especially in the busy season (summer months through Christmas). We order your garments within 24 hours of you placing an order.

 

How can I submit my artwork?

 

Do you guarantee your work?
No questions! We stand behind our products and will do what is necessary to make sure you get what you want and expect. We take every precaution possible to avoid miscommunications and mistakes on the front end of the job. On the rare occasion we make a mistake we will correct it for you and ensure it won't happen again.